PCWorkshops

Why Most CRM Projects Fail (After 30 Years, Here’s the Truth) Customer Relationship Management systems have been around for more than four decades. From early contact databases in the 1980s, to enterprise CRMs in the 1990s, to today’s powerful platforms like Salesforce, HubSpot, and Dynamics—CRM technology has matured dramatically. And yet, one uncomfortable fact hasn’t changed. Most CRM projects still fail to deliver what they promised. Research over the years consistently shows high CRM failure or under‑performance rates. Studies cited by Salesforce, Gartner, Forrester, and academic research have repeatedly pointed to the same outcome: a large percentage of CRM implementations either fail outright or fall well short of expectations. [researchgate.net] , [salesforce.com] So after 40 years of evolution, better software, and countless “best practice” frameworks, why does this keep happening? Because CRM failure has never really been a technology problem.  Contact us The Biggest Myth...

Salesforce service on Fiverr Need a smooth move to Salesforce without messy data and broken processes? I'll help you start right, with an initial consultation, a clear migration plan, and a clean Salesforce setup your team can actually use. What I can do for you Initial Salesforce consultation (goals, current CRM/data review, risks) Migration plan + field mapping (objects, fields, relationships, validation rules) Configure Salesforce (Sales/Service setup, page layouts, record types, basic automation) Clean, structure & standardize your data (duplicates, formatting, missing values) Merge records and prepare import files (CSV templates, IDs, lookups) Import data into Salesforce (Accounts, Contacts, Leads, Opportunities, Cases + more) Postimport checks (spot validation, sample testing, basic reconciliation) You'll receive: Migration checklist + step-by-step plan Data mapping sheet + import-ready files Config summary Working Salesforce with your data To start, share: your curre...

A World First: Blind Runner Tackles Brighton Marathon Using Smart Glasses and Remote Volunteers Blind runner and Braille artist Clarke Reynolds is preparing to make history by attempting a unique challenge: completing the Brighton Marathon with the remote support of hundreds of Be My Eyes volunteers who will rotate in to encourage and guide him as he trains and races the full 26‑mile course. [fightforsight.org.uk] Clarke, who is also known by his artistic name Mr Dot , will take on the famous Brighton route on 12 April , with volunteers joining him virtually by viewing his journey through Meta smart glasses connected to the Be My Eyes app . [fightforsight.org.uk] A children’s author and visual artist, Clarke lives with just 5% eyesight due to the inherited condition Retinitis Pigmentosa . He describes his remaining vision as being “like looking underwater” and is running to raise funds for Fight for Sight . [fightforsight.org.uk] How the support works Be My Eyes is a global app tha...

 Salesforce: From “CRM Chaos” to Profitable Salesforce Success The Situation: Company XYZ (yes, we’re keeping it mysterious 😎 ) had a CRM system that could best be described as… organized chaos . Leads were scattered across spreadsheets, sales notes were in random emails, and customer data was so messy that even a detective would have trouble finding anything. The sales team spent more time looking for information than actually selling. Profits? Let’s just say the CRM was helping “hide” opportunities rather than drive them. The Challenge: The leadership team knew they needed change—but moving from chaos to order felt like trying to teach cats to do math. They needed a system that actually worked for them, instead of them working for the system. The Solution: Enter our Salesforce consultancy (cue superhero theme music 🎵 ). In a structured yet painless approach, we: Cleaned up the data – goodbye duplicates, outdated contacts, and mysterious “Test123” accounts. ...

  AI Tool: edit tutorial videos with AI You already have Snagit (recording + basic edits). What you need now is an AI post-production tool that can: clean up your voice remove mistakes / pauses add captions improve clarity for students optionally enhance explanations   Here are the best AI tools to improve coding tutorials with its voice explanation : 🥇 Best overall for coding tutorials: Descript 👉 This is the top choice for educators Why it’s perfect: Edit video by editing text (like a Word doc) Automatically transcribes your explanation Remove filler words (“um”, pauses) in one click AI voice cleanup (studio sound) Screen recordings + voice sync perfectly 💡 Example: You say: “uh so… this while loop… uh runs…” → Descript removes the “ uh ” automatically. 🧠 Reddit consensus: “Feels more like editing a doc than a video” ( Reddit ) ✅ Best for: structured lessons, clear explanations ❌ Slight learning curve ...

🔝 Top 10 Popular CRM Products 1. Salesforce Widely considered the #1 CRM globally Highly customizable, enterprise-grade, strong AI (Einstein) Best for large businesses and complex workflows ( TechRadar ) 2. HubSpot Very popular with startups and SMBs Offers a free CRM with marketing + sales tools Easy to use, all-in-one platform ( HubSpot ) 3. Zoho CRM Strong balance of price + features Highly customizable with built-in AI (Zia) Popular among small–mid businesses ( TechRadar ) 4. Microsoft Dynamics 365 Deep integration with Microsoft ecosystem (Office, Azure) Ideal for enterprises already using Microsoft tools Strong analytics and AI capabilities ( WMTips ) 5. Zendesk Sell Very popular in customer support + service-led businesses Strong ticketing + CRM hybrid capabilities High market share among CRM tools ( WMTips ) 6. Pipedrive Sales-focused CRM with visual pipelines Known for simplicity and usability Great for sales teams and SMEs ( TechRadar ) 7. Freshworks CRM (Freshsales) Modern...